LPG Gas e-KYC in India 2026: How to Complete Gas e-KYC Online, Aadhaar Verification, Documents and Latest Updates
LPG gas e-KYC has become an important process for many domestic LPG consumers in India, particularly beneficiaries receiving benefits under government LPG schemes such as the Pradhan Mantri Ujjwala Yojana (PMUY).
e-KYC stands for Electronic Know Your Customer. It is used to verify the identity of the LPG consumer through Aadhaar-based authentication. Depending on the oil marketing company and the available service, customers can complete e-KYC through a mobile application using face-based Aadhaar authentication or with assistance from LPG delivery personnel or their LPG distributor.
The official PMUY website currently provides a Self Face-based Biometric Aadhaar Authentication (e-KYC) facility. Customers are instructed to use the mobile application of their oil company along with the Aadhaar FaceRD application to complete the process.
This guide explains how LPG gas e-KYC works, who may need it, how to complete it online, what to do if online verification fails, and how customers can stay safe from fake websites and scams.
What is LPG Gas e-KYC?
LPG e-KYC is an electronic identity verification process for LPG consumers.
The process uses Aadhaar-based authentication to confirm that the LPG connection belongs to the correct consumer.
Instead of visiting an LPG office in every case, eligible customers can use digital authentication facilities provided by their oil marketing company.
The three major public-sector LPG providers in India are:
- Indane Gas – Indian Oil
- Bharatgas – Bharat Petroleum
- HP Gas – Hindustan Petroleum
The exact steps can differ slightly depending on the LPG company and the digital service available to the consumer.
The government has also introduced face-based Aadhaar authentication, allowing eligible consumers to complete e-KYC using a smartphone.
Why is LPG e-KYC Important?
The purpose of e-KYC is to verify the identity of LPG consumers and maintain accurate customer records.
It can help oil marketing companies and the government:
- Verify the identity of LPG consumers
- Maintain accurate LPG connection records
- Reduce duplicate or incorrect records
- Support Aadhaar-based authentication
- Facilitate eligible government benefits
- Improve the digital LPG service system
- Make customer verification easier
For PMUY beneficiaries, Aadhaar authentication can be particularly important because government benefits and targeted subsidy arrangements may have specific authentication requirements.
The official PMUY portal provides a dedicated e-KYC page explaining the self face-based biometric Aadhaar authentication process.
Who Should Complete LPG e-KYC?
LPG consumers should follow the latest instructions issued by their LPG company or the government.
PMUY beneficiaries should pay particular attention to e-KYC requirements.
For example, official IndianOil LPG agency communications have stated that PMUY beneficiaries receiving the targeted DBT subsidy need to complete biometric Aadhaar authentication once every financial year. The communication also states that LPG refill supply itself will continue even if the e-KYC requirement affects eligibility for the targeted subsidy.
Therefore, consumers should not automatically believe social media messages claiming that their LPG connection will immediately be cancelled if they do not complete e-KYC.
Instead, check your LPG company’s official communication and complete the verification if it is required for your connection or benefits.
How to Complete LPG Gas e-KYC Online?
One of the easiest options available to eligible consumers is self face-based Aadhaar authentication.
The official PMUY e-KYC page provides this facility and instructs consumers to download:
- The mobile application of their LPG oil company.
- The Aadhaar FaceRD application.
The official PMUY portal provides links and instructions for the relevant applications.
Step 1: Identify Your LPG Company
First, identify your LPG provider.
Your connection may be:
- Indane
- Bharatgas
- HP Gas
You should use the official application associated with your LPG provider.
Do not download an LPG application from an unknown website or from a link sent by a stranger through WhatsApp.
Step 2: Install the Official LPG Application
Download the official mobile application of your LPG company from the appropriate app store.
For example, IndianOil customers can use the official IndianOil digital services for Indane LPG.
Bharatgas and HP Gas customers should use their respective official services.
The application may require you to log in using your registered mobile number or other customer information.
Step 3: Install Aadhaar FaceRD
The face-based authentication process uses the Aadhaar FaceRD application.
The PMUY official website specifically lists Aadhaar FaceRD as part of the self face-based biometric e-KYC process.
Install the application only from an official app-store listing.
Avoid APK files received through WhatsApp, Telegram, SMS or unknown websites.
Step 4: Log in to Your LPG Account
Open your LPG company’s official application.
Depending on the application, you may need to enter information such as:
- Registered mobile number
- LPG consumer number
- Login credentials
- Other customer information
Follow the instructions shown inside the official application.
Step 5: Find the e-KYC Option
Look for an option related to:
e-KYC
or
Aadhaar Authentication
or
Biometric Authentication
The wording can change when the application is updated.
If the option is not visible, check whether your application is updated to the latest version.
Step 6: Start Aadhaar Face Authentication
Once you select the e-KYC option, the application may redirect you to the Aadhaar FaceRD application.
You will need to follow the instructions shown on the screen.
The process uses your smartphone camera to perform face-based authentication.
Make sure you are in a well-lit area.
Keep your face clearly visible and follow the instructions displayed by the application.
Step 7: Complete Face Verification
During face authentication:
- Keep your face inside the camera frame.
- Remove anything that covers your face.
- Ensure sufficient lighting.
- Hold the phone steady.
- Follow the movement or positioning instructions displayed by the application.
The system will attempt to verify your face against the Aadhaar authentication process.
If authentication is successful, the e-KYC process should be recorded according to the applicable LPG system.
Step 8: Check the Status
After completing authentication, check the LPG application or customer account for the updated e-KYC status.
Keep a screenshot or confirmation message for your personal records if the application provides one.
If the status does not update immediately, wait for the system to process the request and check again later.
Can LPG e-KYC Be Completed Without a Smartphone?
Yes, consumers who cannot complete online face authentication should not assume that they have no option.
Customers can contact their LPG distributor or authorized LPG delivery personnel for assistance.
For example, IndianOil communications for PMUY beneficiaries have stated that self biometric e-KYC can be completed using the IndianOil ONE mobile application or through LPG delivery personnel.
You can therefore ask your LPG distributor about the available offline or assisted verification facility.
Can e-KYC Be Done at the LPG Gas Agency?
If you cannot complete self e-KYC, visit your LPG distributor and ask about the available Aadhaar authentication facility.
Carry your:
- Aadhaar Card
- LPG consumer number
- Registered mobile phone
- LPG connection details
The distributor can explain the current verification procedure applicable to your connection.
Different LPG companies and distributors may use different systems, so it is better to confirm the exact process with your own distributor.
Documents Required for LPG e-KYC
For Aadhaar-based e-KYC, you should keep your Aadhaar details and LPG connection information ready.
Depending on the type of service, you may need:
- Aadhaar Card
- LPG Consumer Number
- Registered Mobile Number
- LPG Connection Details
- Bank account information, where relevant for DBT-related services
If your LPG connection requires a formal KYC update rather than simple biometric authentication, additional identity or address documents may be requested.
HP Gas, for example, states that KYC is used to provide proof of identity and proof of address and that its KYC form is available through the distributor.
What If Your Aadhaar Mobile Number Is Not Updated?
This can cause problems with certain Aadhaar-based services.
However, face-based biometric authentication is different from a simple OTP-only process.
If you cannot complete the online process, contact your LPG distributor and ask what alternative authentication method is available.
If your Aadhaar details themselves require updating, you may need to use the appropriate Aadhaar service before completing the LPG verification.
What If LPG e-KYC Fails?
Sometimes e-KYC may fail because of technical or identity-verification issues.
Common reasons include:
- Poor lighting during face authentication
- Camera problems
- Aadhaar information mismatch
- LPG customer information mismatch
- Application errors
- Internet connectivity problems
- Server problems
- Outdated mobile application
- Face authentication failure
Try These Solutions
First, update the LPG application and Aadhaar FaceRD application.
Then try again in a well-lit location.
Make sure your face is clearly visible.
If the problem continues, contact your LPG distributor.
Do not repeatedly enter incorrect information or use unofficial applications.
What If My Name on LPG and Aadhaar Is Different?
A mismatch between LPG customer information and Aadhaar details may create authentication problems.
For example, your LPG record may contain an old spelling of your name while your Aadhaar contains an updated name.
In such cases, ask your LPG distributor whether the customer record needs correction.
Do not create a new LPG connection simply because your existing information needs correction.
The appropriate process depends on the nature of the mismatch.
What If My Mobile Number Has Changed?
If your LPG connection is linked to an old mobile number, some online services may not work properly.
Contact your LPG distributor and ask about updating the registered mobile number.
Use your own active mobile number wherever the official LPG system requires registration.
LPG e-KYC and LPG Subsidy
Many people confuse LPG e-KYC with the LPG subsidy itself.
They are not exactly the same thing.
e-KYC is an identity-authentication process.
A subsidy is a government financial benefit provided according to the applicable scheme and eligibility conditions.
For PMUY beneficiaries, official IndianOil communications have stated that biometric Aadhaar authentication is required once every financial year for receiving the targeted DBT subsidy. The same communication states that LPG refills will continue uninterrupted.
Therefore, do not believe messages saying:
“No e-KYC means your LPG connection will definitely be cancelled.”
Such a statement may be misleading.
Always check the latest official instructions applicable to your LPG connection.
LPG e-KYC for PM Ujjwala Yojana Beneficiaries
The Pradhan Mantri Ujjwala Yojana (PMUY) provides LPG connections to eligible women from poor households.
The official PMUY website includes e-KYC through Aadhaar authentication as part of its LPG-related services.
PMUY beneficiaries should pay special attention to official notifications about biometric Aadhaar authentication and targeted DBT subsidy.
The official PMUY website provides a dedicated e-KYC page and instructions for completing self face-based biometric authentication.
Is LPG e-KYC Free?
Customers should be cautious if somebody demands money simply to complete e-KYC.
Use the official LPG application or contact your authorized LPG distributor.
Do not pay an unknown person who promises:
- Guaranteed e-KYC approval
- Guaranteed subsidy
- Instant LPG connection
- Guaranteed ₹300 subsidy
- Immediate government payment
If any service charge is applicable for a particular service, verify it directly with your LPG distributor.
Beware of Fake LPG e-KYC Links
This is extremely important.
Scammers may send messages such as:
“Your LPG subsidy has stopped. Complete e-KYC immediately.”
They may provide a suspicious link.
Never click unknown links simply because they mention LPG, Aadhaar or subsidy.
Do not share:
- Aadhaar OTP
- Bank OTP
- UPI PIN
- ATM PIN
- Debit card PIN
- Internet banking password
- Credit card CVV
- Banking login details
An LPG e-KYC process should never require you to disclose your UPI PIN or bank password.
Use official applications and government websites only.
Official PMUY e-KYC Page
The Government’s official PMUY website provides the self face-based biometric Aadhaar authentication facility.
You can visit:
The page provides information about self face-based biometric Aadhaar authentication and the Aadhaar FaceRD application.
LPG Customer Support
If you experience a problem with your LPG connection, contact your LPG distributor or the official customer-support channel of your LPG company.
The official PMUY website lists:
- LPG Emergency Helpline: 1906
- Toll-Free Helpline: 1800-233-3555
- Ujjwala Helpline: 1800-266-6696
These numbers are published on the official PMUY website.
For an LPG emergency, use the emergency helpline rather than relying on social-media contacts.
Frequently Asked Questions About LPG e-KYC
Is LPG e-KYC mandatory for everyone?
Requirements can depend on the LPG connection, government benefit and current instructions. PMUY beneficiaries should follow the applicable Aadhaar authentication requirements.
Can I complete LPG e-KYC from home?
Yes, eligible customers can use the self face-based biometric authentication facility through the official LPG company’s mobile application and Aadhaar FaceRD.
Can I complete e-KYC at home without visiting a gas agency?
If your LPG company supports self face-based authentication for your account, you may be able to complete it from home.
What is Aadhaar FaceRD?
Aadhaar FaceRD is the application used for Aadhaar face authentication in supported services.
What if my face authentication fails?
Try again in good lighting and ensure your face is clearly visible. If it continues to fail, contact your LPG distributor for assistance.
Do I need my LPG cylinder while doing e-KYC?
Generally, the digital authentication process is linked to your LPG consumer record and Aadhaar. The physical cylinder is not the main requirement for online face authentication.
Will my LPG connection be cancelled if I don’t complete e-KYC?
Do not rely on social-media claims. The consequences depend on the applicable government or LPG-company requirements. For PMUY beneficiaries, official communications have specifically linked biometric e-KYC to targeted DBT subsidy eligibility, while stating that LPG refills continue uninterrupted.
Can I complete e-KYC through my LPG delivery person?
For some LPG services, delivery personnel may assist with biometric authentication. IndianOil’s official communication specifically mentions this option for PMUY beneficiaries.
Is e-KYC the same as applying for a new LPG connection?
No. e-KYC verifies an existing consumer’s identity. Applying for a new LPG connection is a separate process.
Final Words
LPG gas e-KYC is an important digital verification process for LPG consumers in India. The government has introduced convenient Aadhaar-based authentication methods so eligible consumers can complete verification without necessarily visiting an LPG office.
The easiest method for eligible users is self face-based biometric Aadhaar authentication through the official LPG company’s mobile application together with the Aadhaar FaceRD application. The official PMUY website provides instructions and access to this facility.
If you are unable to complete the process online, you can contact your LPG distributor and ask about assisted biometric authentication or other available verification methods.
PMUY beneficiaries should pay particular attention to the e-KYC requirements applicable to their targeted DBT subsidy. Official IndianOil communications have stated that biometric Aadhaar authentication is required once every financial year for eligible PMUY beneficiaries receiving the targeted subsidy.
Most importantly, do not share OTPs, UPI PINs, banking passwords or other confidential information with unknown people. Avoid fake LPG e-KYC websites and WhatsApp links.
For the latest official instructions, always check the Government’s PMUY website or your LPG company’s official application and distributor.
Disclaimer: LPG e-KYC requirements, subsidy conditions, application features and authentication procedures can change. The information in this article is provided for general awareness. Consumers should verify the latest requirements through the official LPG company, PMUY portal or authorized LPG distributor before taking action.